Refunds & Returns
Our policy lasts 14 days.
If 14 days have gone by since you received the items, unfortunately we can’t offer you a refund or exchange.
Returning products because of differences from what was ordered or any product defects will be authorised by HushHush within two days of delivery.
| Reason | Description | Return Fees | Days to Return |
| Warehouse mistake | Differences from what was ordered / product defects / different size | Full refund + Shipping back to warehouse | 14 Days after receiving the package |
| The customer regretted | Customer wants to return from their own reasons | The buyer pays the shipping back to our warehouse & customs clearance (if applied). | 14 Days after receiving the package |
Customers that want to return for their own reasons need to pay the shipping to our warehouse in Europe, the shipping price will be returned only for orders that are not as described.
For returns outside of Europe we might pay customs fees, these fees are not refundable.
The customer must ship the item to our warehouse only with FedEx / DHL / UPS
If you do receive faulty/damaged items you need to report this within 3 days of receiving your order and provide pictures as proof. If confirmed we will arrange the return of these goods for exchange or refund.
Non Refundable / Return Items:
* Orders through websites other than from HushHush.com directly can only exchange or return for a store credit.
* Orders shipped to the Europe union countries can't be returned / exchanged
In order to return such items, please contact us on support@hushhush.com
Such emails should include the order number. The customer must also provide photographic evidence for any defected products.
The return shipment will be borne by the customer and should always be shipped back with an active tracking number.
The receiver is always responsible to claim/accept the package and any additional fees for orders being returned for not being claimed or picked up is covered by the customer.
The product, along with its original packaging, as well as any other items received must be sent to Hush Hush in order to protect it from damage.
Any agreed refunds will be made by the payment processor within 2 working days of receipt of goods.